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Frequently asked questions

About us

What Is Savage Dealz?
Savage Dealz is a deal based online fashion store selling trendy apparel with a chance to make your dreams come true. All our apparel is made from 100% organic sustainable cotton. We believe in supporting local companies and therefore, all our products are made in the U.A.E.

I'm new to Savage Dealz, how does it work?
The user can browse through our many different products and campaigns and shop the item they love. In return, there name is put into a draw to win exciting prizes. All products are sold in limited quantities and therefore, the tickets are limited too. Once all quantities within a campaign are sold out, a draw takes place and a winner is announced. The ticket will be selected by the representative of the DED and the winner will be announced on our social media channels.

How can I access Savage Dealz.com?
Savage Dealz is available on computers, smart phones and tablets.

Is Savage Dealz available on Android and IOS?
Yes. Savage Dealz is available on both App Store and Google Play Store.

How to find us?
Savage Dealz HQ is situated in Dubai.if you have any inquiries please go to our 'Contact Us' page.

What countries does Savage Dealz operate in?
Savage Dealz is accessible in the GCC region. For full details on product/prize collection for international users, please see our 'Draw Terms & Conditions'.

Account

Why should I register an account with Savage Dealz?
To complete a purchase with Savage Dealz you must have a registered account. This is for your security and protection.

How do I set up my Savage Dealz account?
To create an account simply click 'Login/Register' in the top right hand corner of your screen and enter your details in the fields highlighted.

Can I use someone else's credit card in my Savage Dealz account to complete a purchase?
If you have the card holder's permission, you can use/save any credit card to complete your purchase.

How do I 'Logout' of my Savage Dealz account?
To 'Logout' simply click on your name/photo in the top right hand corner and select 'Logout' from the drop-down menu.

Will I receive 'push notifications' if I 'Logout'?
You will receive only general notifications when logged out, to receive account related information you must 'Login'.

I can't remember my Savage Dealz account password!
At 'Login' select 'Forgot Password' and follow the on-screen instructions for password reset.

I want to change my password!
To change your password, click on your name/photo in the top right hand corner and select 'My Account'. From here select the 'Account' tab to change your password.

What Credit Cards does Savage Dealz accept?
Savage Dealz accepts Paypal payments at the moment.

How do I close my Savage Dealz account?
To close your account you must notify us in writing (from your registered email account) at: info@savagedealz.com. Hereafter, a dedicated member of our support team will assist you within 48 hrs.

Why am I receiving 'push notifications'/emails from Savage Dealz?
Savage Dealz is not in the business of spamming or bombarding its users with irrelevant 'push notifications'/emails. Any notices sent by Savage Dealz have been deemed relevant to your user experience.

Campaigns

How frequently do new Savage Dealz campaigns emerge?
New campaigns are created instantly at the close of an existing campaign. There is no set time limit per campaign; however, you can expect new campaigns to emerge frequently.

Will the product/prize categories expand?
New products and prizes are on their way, stay tuned for some exciting campaigns.

Making a Purchase

Are there any hidden charges I should be aware of?
There are no hidden charges on any Savage Dealz purchase. You should however CHECK with your bank to see if they apply any transaction/processing fees.

Will I be charged VAT?
Yes! As of January 1st, 2018 all purchases will incur 5% VAT.

What currencies can I use to purchase anSavage Dealz product?
Savage Dealz currently only accepts US Dollars via PayPal. You can make a purchase from Savage Dealz via any bank account with any currency - however, Savage Dealz will not accept responsibility for final billings which have been affected by exchange rates or fees (hidden or otherwise) as imposed by your branch.

Can I cancel/refund anSavage Dealz purchase order?
As per the 'User Agreement' all sales purchases are final and no refunds are given under any circumstances.

Can I pay in installments?
Payment via instalments is a feature we will be adding very soon, please stay tuned for updates.

Savage Dealz Products

Where can I collect my Savage Dealz products?
All Savage Dealz products can be collected directly from Savage Dealz HQ, please read the 'User Agreement' prior to making/collecting a purchase. UAE customers will receive the item via a delivery partner at the address mentioned during registration.

Can I send someone else to collect my Savage Dealz products?
Only the registered account holder, or (and at our discretion), any individual with 'Power of Attorney' (POA) can collect the registered account holders' Savage Dealz purchase. Emirates ID or passport are the only acceptable forms of identification (please ensure your identification is up to date).

Savage Dealz Prizes

Where can I collect my Savage Dealz prize?
Details on where to collect your prize will be sent to you (aka the 'winner') via email. For full details please refer to the 'Draw Terms & Conditions'

Can I send someone else to collect my Prize?
Only the registered account holder, or (and at our discretion), any individual with 'Power of Attorney' (POA) can collect the registered account holders' Savage Dealz Prize. Emirates ID or passport are the only acceptable forms of identification (please ensure your identification is up to date).

What if I don't want people to know I've won the Savage Dealz prize draw?
As per the 'Draw Terms & Conditions', Savage Dealz has the right to use your image, name and any statements made across their marketing channels (physical/digital).

Can I view past winners of the Savage Dealz campaign draws?
You will be able to view past winners of Savage Dealz campaigns via our social media channels, as well as our up and coming 'news' segment

How will I be notified about the status of the campaign: 'Coming Soon'/'Launched'/'Ending'/'Closed'.?
Savage Dealz will send 'Push Notifications'/emails to notify all ticket holders as to the status of each campaign.

Security

Are my personal details secure with Savage Dealz?
Savage Dealz does not store nor save any sensitive Credit Card information on its servers. Credit Card details that are registered with us are stored securely through the 'Checkout' secure online payment gateway. For further information please click this link.

Will I be spammed by Savage Dealz?
Not at all.

Inquiries

Need to ask us something?
If you have any inquiries related to any aspect of your Savage Dealz experience, please open the Main Menu and select 'Help Centre' from the list. From here you can select to phone/email us with any questions you may have.